- All shipments must be thoroughly INSPECTED UPON RECEIPT; problems,
defects and damage must be REPORTED WITHIN 7 BUSINESS DAYS OF
RECEIPT. You must contact Primero Cigars and get authorization for the return
items and you must provide the invoice number. We will provide a return tag. - If the shipment appears to be damaged or tampered with at delivery, you must
inform the delivery driver before signing for it. Please notify us immediately. DO
NOT THROW OUT CIGARS OR SHIPPING BOX; these items must be
inspected by the courier to process the claim. Credit will not be issued if the
claim is rejected due to customer error. - Merchandise MUST BE RETURNED IN THE ORIGINAL CONDITION it
was received; do not place price tags on the boxes, rip the boxes or cut inside
papers, etc. Please minimize damage by packing items securely when returning.
Merchandise that is received with alterations to packaging will be refused
and shipped back to you at your expense. - Only damaged and defective items can be returned for EXCHANGE ONLY.
Credit will only be issued when product is unavailable to replace. Under no
condition will refunds be given. - WE WILL NOT ACCEPT PARTIAL BOXES OF CIGARS; cigars must be
returned in the original box in full. Accessories returned must have all the
original packaging and instructions. Any changes or labels added to the product
will incur a restocking fee of 20%. - If you order something by mistake, a restocking fee of 20% will be applied to
the return at the discretion of Primero Cigars. You are responsible for shipping
back the product to us and packing items securely to minimize damage. Primero
Cigars is not responsible for any lost shipments. Make sure to keep your tracking
number for your own records. - Any returns received that do not follow these procedures will be subject to a 20%
HANDLING AND RESTOCKING FEE. - FOR ALL ACCESSORIES, NO RETURNS AFTER 90 DAYS.